Updated October 4, 2026
Support.
Write to hello@anvilai.com and you'll get a reply the same day. There's no account to look up and no ticket number to quote — just tell us what happened and which iPhone you're on.
You can also write from inside the app
Settings › Feedback sends your text, an optional reply address and the build channel. Settings › Report Bug also sends phone, app and model diagnostics and item counts. Neither attaches a chat. A report opened from a reply can include its chat and pictures when Include this chat is on; that switch starts on and can be turned off before sending. The privacy policy lists the attached context and services used.
Which iPhone Anvil needs
An iPhone 15 Pro or later. Anvil runs a multi-gigabyte model on the phone itself, so it asks for the performance tier that starts there; the App Store won't offer it on anything below. You'll also want several gigabytes free for the model.
The first run asks me to download something
Anvil ships without a model and lets you pick one, so there's one download on first launch — Anvil Core, about 2.6 GB over Wi-Fi. It resumes if it's interrupted, and you can leave it and start it later from Settings.
You don't have to wait for it. Under the download button there's a way straight into the app: Continue with Apple Intelligence if your iPhone has Apple Intelligence switched on, and Continue to app while downloading if it doesn't. Either one opens the chat immediately.
A download stopped, or won't finish
Each piece is checked against its hash before it's kept, so a bad piece is fetched again rather than quietly installed. If it's stuck, check you're on Wi-Fi and have room to spare, then start it again from Settings › Chat, where Anvil Core has its own row — it picks up where it left off rather than starting over.
Anvil Pro, and how to cancel
Pro is an auto-renewing subscription sold through the App Store, monthly or annual, and it adds image generation, Talk Mode, unlimited tasks and notes, a custom system prompt, sampling controls, and every theme and app icon. The free app stays a complete assistant without it, including passcode lock in Settings › Security.
It renews automatically unless you cancel at least 24 hours before the period ends. Cancelling is done in your Apple Account settings, not in Anvil — open the Settings app, tap your name, then Subscriptions. We can't cancel or refund a subscription on your behalf; Apple handles refunds.
Bought Pro already and it isn't showing? Settings › Get Anvil Pro › Restore purchases. Make sure you're signed in to the same Apple Account you bought it with — that's the usual reason.
Where my things are kept
Chats, notes, tasks, memories and pictures are stored on your iPhone. Optional Super Mode (web search) and reports can send content as described in the privacy policy. Settings offers Export chats and Delete all chats.
iCloud backup is on unless you turn it off. Its content is encrypted in your own private iCloud database; end-to-end encryption requires Advanced Data Protection. Anvil's servers do not receive that backup content. Turning backup off keeps the existing copy. Settings › iCloud › Delete iCloud backup removes records the app can identify and turns backup off on this phone. The privacy policy explains older-format and interrupted-upload limits; iOS's iCloud storage management also provides controls for Anvil's stored data.
Talk Mode isn't speaking
Talk Mode is part of Pro. In a chat it's the waveform button where Send sits when the message field is empty. It reads replies aloud and keeps going with the screen locked. If it's silent, check the ring/silent switch and that Anvil has the microphone in the Settings app.
Reporting something that looks wrong
If Anvil produced something you think it shouldn't have, tell us what you asked and what came back: hello@anvilai.com.